Step 3: Once the light on the master headset base flashes green/yellow, the master headset has ten seconds to accept the guest headset link (the master headset accepts the link by pressing the call button on the headset). Step 2: Place the extra headset you want to pair in the charging cradle of the master headset. Step 1: Turn on the Master headset, and place a call so that the additional headsets can pair with the master headset base. The unsecured method allows for different model headsets to be paired with the master headset. Implementing the secure method requires all headsets be paired to be the same model as the master headset. Once paired, if the master headset mutes/turns off, all of the paired headsets will be disconnected. NOTE: A master headset can only pair additional headsets if you are actively on a call. There are two different ways to add an additional Savi 700 series headsets to a conference call: secure and unsecured. They can troubleshoot or provide a warranty replacement if under warranty.Did you know your Plantronics Savi 700 series (W740, W710, W720, W730) wireless headset gives you the ability set up a conference call with up to three additional users on the same call? The Plantronics Savi 700 series has lots unique features that many users are unaware of and today we will go over how to pair up to three additional headsets to your Savi 700 series headsets for the purposes of conference calls. The Computer button will light if it has been changed to default.Ģ) Make sure you have the latest Plantronics Spokes Software ģ) Check out the Plantronics User Guide for installation and other details Ĥ) You can also contact Plantronics TAC 80 Press 5 and then extension 5538. With the system idle, you can change your default line to Computer by pressing the desired base button (Computer) until it flashes green four times.You can also change the default line using the Plantronics Control Panel by going to Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base.Ĭheck to see what the W740 is set to by pressing Call Control button (on headset). There are three buttons on the top of the Savi base Desk Phone, Mobile Phone and Computer. Out of the box the default is the Desk Phone. ![]() Regular audio sources flow to/from the Savi just fine, but the on-hook/off-hook messages are failing to flow consistently.Īnyone who has seen anything like this - the input is appreciated! As it is, needing to hit the on-screen button to go off hook kind of defeats the purpose of a wireless headset!Ī couple of quick ideas from a Plantronics point of view.ġ) Make sure your W740 is set to default to the Computer. The Savi appears to use the defauls USB audio driver, and the glitch really seems to be that the Windows layer somehow isn't handing off the off-hook message to the Cisco softphone, but I can't quite pinpoint it to correct it. Changing the settings under Windows as to whether or not the Savi is the default communications device can affect the ability for audio to stream (or not) but it doesn't seem to affect the off-hook situation. Installing the Savi software makes no difference whatsoever. On some desktops this is not an issue and the phone answers as expected. It's as iff the off-hook signal never reaches the softphone client. ![]() And pressing the headset button alone never allows the softphone to go off-hook in these cases. ![]() On some desktops the combination of the softphone and the Savi 740 work flawlessly, on others it requires that the user answer the call by pressing the headset button AND the softphone answer button - pressing just one of those fails to connect the call. The user extension (and the UCX extension) only appear on the softphone.
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